Refund Policy of GreenLeafSalad
Last updated: January 1, 2023
Thank you for dining at GreenLeafSalad. If you are not entirely satisfied with your purchase, we're here to help. Our Refund Policy was created to ensure the fairness and satisfaction of all our customers.
Returns
You have the right to cancel your order and receive a full refund before your order has been confirmed by our team. Once the preparation of your order has commenced, cancellations are no longer possible.
If you receive an incorrect or defective item, please contact us immediately at +39 081 579 9084 or through our website at greenleafsalad.sbs. In such cases, we may require photo evidence and/or a detailed description of the issue within a certain timeframe after the delivery or pick-up of your order.
Refunds
After receiving your complaint and inspecting the evidence, we will notify you about the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges
If your complaint is justified, and you'd prefer an exchange instead of a refund, we will provide a replacement of the incorrect or defective item. If the same item is no longer available, we may offer an alternative item of equal quality and price.
Shipping
At GreenLeafSalad, all orders are for pickup or delivery, and therefore, shipping policies are not applicable.
Non-refundable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Any food item that is made to your special requirements and/or preferences.
Contact Us
If you have any questions on how to return your item to us, contact us at the following:
- Website: greenleafsalad.sbs
- Phone: +39 081 579 9084
- Address: Pizza Lane, Naples, 80128, Italy
Changes to Refund Policy
GreenLeafSalad reserves the right to change this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make significant changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you feel that we are not abiding by this refund policy, you should contact us immediately via telephone at +39 081 579 9084 or via greenleafsalad.sbs.